Shipping policy

Order Processing Times

All orders are processed within 2–4 business days.
Orders placed on weekends or public holidays will be processed the next business day.

Pre-Orders

If your order contains a pre-order item, it will ship once the item becomes available.
We will notify you via email when your pre-order has been dispatched.

Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping. All orders are shipped out from the UK.

Lost or Delayed Parcels

If your order is delayed or lost, please contact us and we will assist in tracking the shipment.
We are not responsible for delays caused by customs or postal services.

Address Errors

Please ensure your shipping details are correct.
If a parcel is returned due to an incorrect address, the buyer is responsible for reshipping costs.

Order Tracking

Tracking information will be emailed once dispatched for tracked services.